Terms of sale

1-Purpose

These Terms and Conditions of Sale (TCS) outline the rights and obligations of Treasure Hunt 4 Kids and its customers regarding the sale of digital products. Our offerings include downloadable PDF files featuring treasure hunts, mysteries, escape rooms, party kits, coloring books, and Advent calendars, all designed for customers to download and print.

By purchasing any product, you agree to accept these Terms and Conditions without reservation.

Treasure Hunt 4 Kids reserves the right to modify these Terms and Conditions at any time. In the event of changes, the Terms and Conditions applicable will be those in effect on the date the customer places the order.

2- Price and Availability

Pricing
Product prices are those in effect on the date of purchase. Prices are displayed in USD (excluding tax) by default, as VAT does not apply under Article 293 B of the French General Tax Code (CGI).

Our website includes a currency converter that allows you to view prices in other currencies, such as CAD, AUD, NZD, GBP, and EUR, for your convenience.

All products offered by Treasure Hunt 4 Kids are digital downloads (PDF files) and are available immediately after purchase. Once the transaction is complete, customers can download the files directly. As these are digital products, no shipping fees apply.

Changes to Pricing
Treasure Hunt 4 Kids reserves the right to modify its prices at any time. However, the applicable prices are those in effect at the time the customer confirms their order.

Availability

  • Treasure Hunts, Mysteries, and Escape Rooms: Always available for download.
  • Party Kits, Coloring Books, Advent Calendars: Always available for download.

For questions about pricing or product availability, feel free to contact our customer service team at contact@treasurehunt4kids.com or use the contact form located in the footer of our website.

3- Geographic Area

All Treasure Hunt 4 Kids products are digital and downloadable, meaning they can be purchased from anywhere in the world. Customers can access their products regardless of location, provided they have a stable internet connection.

4. Purchase, Payment, and Billing Terms

Product Information

Detailed descriptions of each product are available on their respective product pages on our website. These pages include essential details such as features, specifications, and any relevant information to help customers make informed decisions. We encourage customers to review these descriptions thoroughly before completing their purchase to ensure the product meets their expectations.

Pre-Purchase Guidelines

Before finalizing any purchase, we recommend that customers:

  • Review the FAQ section of our website.
  • Read feedback and reviews from other users.
  • Examine the product images and descriptions on the product page.

This helps ensure that the chosen product meets their specific needs and expectations.

Account Creation or Guest Checkout

Treasure Hunt 4 Kids products are exclusively available through our official website. Customers have two options for purchasing:

  • Account Creation: Buyers can create an account by filling out an online form with the required information. This allows easier management of future orders and access to loyalty points.
  • Guest Checkout: Buyers can place an order by providing only a valid email address, without needing to create an account.

Order Process

  1. Selecting Items: Customers select their desired products and add them to their shopping cart.
  2. Cart Management: Before completing the purchase, customers can review their cart contents, apply promotional codes if available, or use their accumulated loyalty points.
  3. Order Review: A detailed summary showing the total price and selected items allows customers to verify and modify their order before confirming.
  4. Order Confirmation: Customers confirm their order and accept the Terms and Conditions to proceed to payment.

Payment

Secure Payment Platform: Access to our secure payment system is activated after order confirmation.

Accepted Payment Methods:

  • Credit Card: Secure transactions processed via an encrypted payment platform.
  • PayPal: Payments can be made directly through a PayPal account or with a credit card without the need to create a PayPal account.

Payment Security: We ensure the confidentiality and security of all payment data through advanced encryption systems.

Order Confirmation

A confirmation email containing the order number, details of purchased items, and the total amount will be sent to the customer immediately after the order is finalized.

Billing

Invoice Details: An invoice will be emailed to the customer after payment confirmation. It includes:

  • Invoice number.
  • Precise description of the purchased items.
  • Purchase date.
  • Price (excluding tax).
  • Payment method used.

5. File Access and Download Policy

Immediate File Access

When purchasing game kits and other digital files, access to the download link is immediate. The download link will be sent directly via email and will also be accessible through the customer account if one has been created.

  • Customer Account: PDF files are available in the “My Downloads” section of the customer account.
  • Email Link: A download link is included in the confirmation email, along with the invoice.

Activation of the Download Link: Once the payment has been validated and received, the download link is activated and made available to the customer.
Notification: An order summary and download link are sent to the customer via email after payment is received.

Assistance

If you experience any issues while downloading your treasure hunt, please contact us at contact@treasurehunt4kids.com or through our contact form for assistance.

Printing Policy

We do not ship games by mail. All purchased games are provided in a digital format and must be printed by the customer. Treasure Hunt 4 Kids does not offer printing services for its digital products.

Limited Download Period

Purchased files are available for unlimited downloads for 30 days from the purchase date. It is the customer’s responsibility to save the files on their computer or other storage device for future access, as the download link will expire after this period.

Re-Accessing Files

After the initial 30-day download period, customers who wish to re-download their files must contact Treasure Hunt 4 Kids by email. We reserve the right to provide access to the original file for up to one year after the purchase date, provided no updated version of the game has been released.

Game Updates

The purchase of a game grants the buyer access to the version of the game available at the time of purchase. This does not include access to future updates or revised versions of the game. If an updated version is available, the customer must purchase the updated version separately.

For requests to re-download files or inquiries about updated versions of our games, please contact our customer service team at contact@treasurehunt4kids.com.

6. Warranty Policy

Errors in Game Content

If, after purchase, the buyer identifies errors in the game content, such as incorrect answers or any other issue that prevents the game from being completed properly, they are encouraged to contact us within 30 days of the purchase date. The request must include the product reference and a detailed description of the error encountered.

Correction Process

  • Error Validation: Our team will review the claim, and if the error is confirmed:
  • Compensation: We will offer the buyer a choice between a full refund of the purchase price, a corrected version of the game, or an equivalent game of equal value.

These measures ensure that all products sold meet high standards of quality and accuracy and protect the buyer from any potential product issues.

Contact

For any questions or claims, please reach out to our customer service team at contact@treasurehunt4kids.com. We are committed to addressing your concerns promptly.

7. Loyalty Program

Treasure Hunt 4 Kids offers a loyalty program that allows customers to earn points with each purchase, which can be redeemed for discounts on future orders.

Earning Points

  • Customers earn 1 loyalty point for every $12 spent.
  • 1 loyalty point equals $1 in discounts.

Conditions for Earning Points

  • To accumulate loyalty points, customers must create a customer account.
  • Loyalty points can be tracked in the “My Loyalty Points” section of the customer account.

Using Points

  • Available loyalty points are displayed on the cart summary page.
  • Customers can choose how many points to redeem by entering the desired amount in the designated field on the cart summary page.
  • Loyalty points can be used to receive discounts on future purchases, up to the available balance of points.

Product Indications

  • The loyalty point offer is displayed alongside each product listing.

8. Personal Data Protection

The personal data collected when creating your customer account is strictly intended for Treasure Hunt 4 Kids. This information is essential for processing your order via email and, more broadly, for managing customer relationships. Our goal is to improve our services and respond to your needs effectively.

Use of Data

  • Data is used exclusively for processing orders and managing customer relationships.
  • It is not shared with any third parties and is handled in compliance with applicable personal data protection laws.

GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, rectify, delete, and transfer their personal data. These rights can be exercised through our contact form, located in the footer of our website:

  • Request for Personal Data Communication
  • Request for Personal Data Deletion

Data Retention

Treasure Hunt 4 Kids retains order records and invoices on a reliable platform in compliance with applicable legal requirements.

Policies for Reference

  • For more information about how we manage personal data, please see our Privacy Policy.
  • To learn about our cookie usage, please refer to our Cookie Policy.

For any questions regarding personal data protection, feel free to contact us at contact@treasurehunt4kids.com or via our contact form.

9. Withdrawal and Dispute Resolution

Withdrawal Rights

The game kits offered by Treasure Hunt 4 Kids are digital products. As such, no right of withdrawal may be exercised after purchase. In accordance with international and French regulations on distance selling, the right of withdrawal does not apply to digital products delivered electronically, such as PDF files, which can be stored on the customer’s device.

Exclusion of Withdrawal Rights:

  • International consumer laws generally exclude the right of withdrawal for “the supply of digital content not provided on a tangible medium if the performance has begun with the consumer’s prior express consent.”
  • By downloading the purchased product, the legal withdrawal period is waived as the service (digital delivery) is considered fulfilled.

Jurisdiction for Disputes

In accordance with international laws and regulations:

  1. For customers based within the European Union:
    Any disputes arising from contractual relationships with Treasure Hunt 4 Kids will be subject to the jurisdiction of the competent courts in France, where the company is located.
  2. For customers based outside the European Union:
    Disputes will also be resolved by the competent courts in France, unless specific legal provisions in the customer’s country of residence require a different jurisdiction.

This ensures a fair and manageable legal process for all parties involved, with disputes handled under the governing laws of France, where the company operates.

Mediation Clause

Before initiating any legal action, we strongly encourage customers to contact our customer service team at contact@treasurehunt4kids.com to seek an amicable resolution.

Online Dispute Resolution Platform

In compliance with Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes. This platform is accessible at http://ec.europa.eu/consumers/odr/.

For any assistance or questions related to disputes, we recommend contacting our customer service team first at contact@treasurehunt4kids.com to attempt an amicable resolution.

10. Intellectual Property of Content

Treasure Hunt 4 Kids owns all rights to its treasure hunts.

Treasure Hunt 4 Kids is a registered trademark.

All our games, including treasure hunts, mysteries, escape rooms, Advent calendars, party kits, and coloring books, are protected by Blockchain timestamping.

All our creations are safeguarded by intellectual property laws applicable worldwide. Any use beyond what is expressly authorized by law or these Terms and Conditions constitutes infringement and is punishable under intellectual property laws.

Laure Lucbert, the creator of these games, has recognized expertise in game design and retains all intellectual property rights to her creations.

Each game, treasure hunt, mystery, escape room, or Advent calendar is considered a work of intellectual creativity, protected under intellectual property laws. Customers acknowledge and accept that all such elements, in whole or in part, are the exclusive property of Laure Lucbert, and all reproduction rights are reserved.

No one is authorized to reproduce, exploit, or use any part of Laure Lucbert’s creations, even partially, in any manner or for any purpose without prior written consent.

By purchasing, acquiring, or downloading any game, treasure hunt, mystery, escape room, or Advent calendar, the customer does not acquire ownership or intellectual property rights. Customers are strictly prohibited from using, imitating, reproducing, or sharing these products beyond their personal and private use and are expressly forbidden from making any commercial use of them.

The reproduction, copying, printing, presentation, or duplication, in whole or in part, of any of the aforementioned elements, by any means and on any medium, is strictly prohibited. Any unauthorized action constitutes infringement, subjecting the violator to both civil and criminal liability. Laure Lucbert reserves the right to take legal action in the event of such violations.

11. Sweepstakes and Contests

Treasure Hunt 4 Kids occasionally organizes free sweepstakes and contests on social media platforms such as Twitter, Facebook, or Instagram. These promotions are not organized or sponsored by the social media platforms themselves.

Participation Conditions:

  • Participants must be 18 years or older.
  • Participation details are specified in each contest post on the respective social media platform.
  • The start and end dates and times, the number of winners, and the prizes to be won are outlined in the contest post.

Winner Selection:

  • Winners are randomly selected using an automated software tool at the end of the contest.
  • A post announcing the winner(s) will be published on the social media platform where the contest took place.

Eligibility Area:

  • Contests are generally open to participants worldwide.

Prize Delivery:

  • The prize offered by Treasure Hunt 4 Kids will be sent directly to the winner via email.
  • No participation fees will be required from entrants.
  • Prizes cannot be exchanged or redeemed for cash.

For any questions regarding sweepstakes and contests, please contact our customer service team at contact@treasurehunt4kids.com.

12. Promotional Offers

Treasure Hunt 4 Kids occasionally organizes promotional offers. These offers are not classified as sales and are announced periodically through various channels.

Announcement of Offers:

  • Promotional offers are displayed in the notification bar of the online store and highlighted alongside the applicable products.
  • Promotions are also advertised on Treasure Hunt 4 Kids social media platforms.

Offer Terms and Conditions:

  • Each promotional offer comes with its own specific terms and conditions, which are detailed in the corresponding posts on the website and social media platforms.

For any questions regarding promotional offers, please contact our customer service team at contact@treasurehunt4kids.com.

Terms and Conditions of Sale updated on 12/26/2024.

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